Our Promise to You
At EO, our business is a reflection of our values and the personality of our dedicated team. As an independent, family-owned establishment, we are committed to embodying the principles of hard work, goodness, and a genuine concern for our community and the environment. Our mission extends beyond mere transactions; we strive to create a workplace based on mutual respect, low stress, and an atmosphere of enjoyment.
Just as we hold ourselves to high standards internally, we extend the same approach to our interactions with you, our valued customers.
As a bonus, you might encounter our beloved shop dogs, George and Gus, who occasionally grace our store with their presence. They embody the spirit of adventure and are always ready to offer a warm welcome.
At EO, we are not just an outdoor retailer; we are a family-driven business that takes great joy in serving our community and helping you embrace the outdoors in the best possible way. Join us, and let's embark on memorable adventures together.
Quality Comes First
At EO quality comes first and we're learning more and more that our quality brands are also very often environmentally focused. And, that's important to us. We don't do a "hard sell" at EO because we really don't have to. Our brands speak for themselves.
Customer Service Focused
Professional and friendly service is the gold standard. We aim to greet everyone with a smile and offer our help. We may not have answers to all your questions, but we promise to try and find them.
Oh, we also like it if you just stop by to say, hi, because we consider our customers our friends, too!
Some of our work that has been recognized:
2017 - Patagonia Conservation Grant Recipient for Bee Friendly garden project
2017 - Rising Star Award - Chamber of Commerce
2016- NS Heart & Stroke Walkability Award
2014- Best Active & Healthy Living Award - Chamber of Commerce
We provide opportunities to learn and play at EO. Whether it's a Big Foot Snowshoe Meetup, a free Patagonia Film screening, a Try Archery Night or a travel talk from a community member, we really dig coming up with ideas to get people together to learn and fuel their outdoor passions.
Increasingly, we’re seeing many of our brands making a step in the right direction toward a sustainable mandate, but a few of our clothing brands stand out from the others; they are Patagonia, Prana, and Toad & Co.
We promise to continue to monitor our own eco-footprint, as well as that of our brand partners.
We believe it is the responsibility of a business to support the community that supports it. Since day one of opening our doors, we have worked very hard to give back in many ways. We are proud to have spearheaded lots initiatives and partnered with community groups on others. Check out our blog for some of these stories.